Last updated: 21 September 2026

T Kennedy Arts takes great care in preparing artwork and products for

delivery. Each order is carefully packaged to help ensure your artwork

arrives safely and in the condition in which it was sent.

1.Shipping Within Australia

T Kennedy Arts currently offers shipping within Australia.

Depending on the size, weight and format of your artwork,orders may
be sent using:

-Australia Post for standard artwork, prints, products and smaller
canvases;or

- PACK & SEND or another suitable specialist courier service for larger
or stretched canvases and artwork requiring specialised handling.

The shipping method used will depend on the size, weight, fragility and 
packaging requirements of the item.

2. Processing Times

Orders are generally prepared for dispatch within 3–5 business days
after payment has been received.

Some artwork, including original paintings, commissions and custom
pieces, may require additional preparation time.Where this applies,the
expected timeframe will be communicated to you before or during the
order process.

Once your order has been dispatched,you will receive tracking
information where tracking is available.

Please note that dispatch time is different from delivery time.

3. Delivery Times

Delivery times vary depending on the destination, shipping service and
circumstances affecting the carrier.

For Australia Post Parcel Post, current estimated delivery times are
generally 2–6 + business days, depending on the origin and destination.

These time frames are estimates and are not guaranteed for standard
parcel delivery.

Large , stretched canvases sent through PACK & SEND or another
courier service may have different delivery timeframes.These will
depend on the size and destination of the artwork and the service
selected.

T Kennedy Arts cannot guarantee a specific delivery date once an order
has been handed to the relevant delivery provider.

Delivery times may also be affected by public holidays,extreme
weather, peak periods, transport disruptions or other circumstances
outside our control.

4. Tracking

Where tracking is available, tracking details will be provided to the
customer once the order has been dispatched.

Customers can use the tracking information provided to monitor the
progress of their delivery.

Please ensure that the delivery address provided at check out is
correct. T Kennedy Arts is not responsible for delays or additional costs
resulting from an incorrect or incomplete delivery address supplied by
the customer.

5. Packaging

Artwork is carefully packaged according to its size,format and fragility.

Smaller artworks and products may be packaged using protective

materials and suitable mailing boxes or satchels.

Larger stretched canvases and other oversized or delicate artworks
may require specialised packaging and courier handling.These items
may therefore be shipped through PACK & SEND or another
appropriate delivery service rather than Australia Post.

6. Shipping Costs

Shipping costs are calculated according to the size, weight, destination
and shipping method required for the item.

Where shipping costs vary significantly due to the size or specialised
handling requirements of an artwork, the applicable shipping cost will
be displayed at checkout or communicated to the customer before the
order is finalised.

For particularly large or unusual artworks,T Kennedy Arts may contact
the customer to confirm shipping arrangements and costs before
dispatch.

7. Damaged Artwork on Arrival

T Kennedy Arts takes care when packaging artwork; however,damage
can occasionally occur during transit.

If your order arrives damaged, please:

1.Take photographs of the damaged packaging before disposing of it.

2.Take clear photographs of the artwork and any visible damage.

3.Keep all original packaging.

4.Contact T Kennedy Arts as soon as reasonably possible with
photographs and details of the damage.

Please do not dispose of the packaging until we have advised you that it
is no longer required,as the carrier may require it when investigating a
damage claim.

We will assess the circumstances and, where appropriate, work with
the relevant delivery provider to make a claim and determine the
appropriate resolution.

8. Lost or Missing Orders

If your order appears to be lost or has not arrived within a reasonable
timeframe, please contact T Kennedy Arts with your order and tracking
details.

We will investigate the delivery with the relevant shipping provider and
assist with the claims process where applicable.

Australia Post provides included compensation for loss or damage on
eligible domestic parcel services, generally up to $100, with additional
Extra Cover available for eligible higher-value items.

For larger artworks sent through PACK & SEND, any applicable loss or
damage protection will depend on the service and coverage selected
for the shipment.

9. Original Artwork and High-Value Items

Original artwork may have a value greater than the standard
compensation included with some delivery services.

Where appropriate,T Kennedy Arts may arrange additional shipping
protection or specialised delivery services for higher-value or fragile
artwork.

The customer will be informed where specialised shipping
arrangements or additional shipping charges apply.

10. Authority to Leave

T Kennedy Arts  ships all products with a signature required on delivery.

Where a delivery provider offers an authority-to-leave option,
customers should be aware that choosing for a parcel to be left
unattended may affect the protections available under the relevant carrier's terms.

11. International Shipping

International shipping is not currently available through the T Kennedy Arts website. 

Please note possum skins and carved/painted emu eggs and emu feather jewelry are not currently available for international shipping.  

If you are located outside Australia and would like to purchase an original artwork, please contact T Kennedy Arts

before purchasing the artwork through the website at:

t.kennedy.arts@gmail.com

International shipping will be individually assessed and calculated based on the artwork's size, weight
, destination and the appropriate shipping method. 

Once the shipping cost has been confirmed, an invoice will be provided to the buyer for the artwork and applicable international shipping costs. 

Payment of the invoice must be received in full before the artwork is dispatched. 

Please do not purchase an artwork through the website with the intention of arranging international shipping afterwards. International shipping costs are not included 
in the website checkout and cannot be added to an existing website order after purchase. 

If an artwork has already been purchased through the website and the buyer subsequently requests international shipping, 
T Kennedy Arts reserves the right to cancel and refund the order where international shipping cannot be accommodated through the website's available shipping options.

Larger artwork

For international shipping, artwork larger than approx 50cm x 50cm may be shipped unstretched and rolled in a protective tube, where appropriate. 

This means that the canvas will be removed from its stretcher frame before shipping and will require restretching by a professional framer once it arrives at its destination. 

The buyer is responsible for any costs associated with restretching, framing or other finishing work after delivery. 

The suitability of unstretched shipping will be assessed based on the individual artwork and its condition. 


International duties and Taxes

international buyers are responsible for any customs duties, import taxes GST/VAT, clearance fees or other charges imposed by the destination country.  

These charges are separate from the artwork and shipping costs quoted by T Kennedy Arts

International delivery timeframes are estimates only and may be affected by customs processing, international transport delays or circumstances outside the control of T Kennedy Arts. 


12. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify
any rights or remedies you may have under the Australian Consumer
Law or other applicable legislation.

Where an item is faulty, damaged or otherwise does not meet the
consumer guarantees that apply to it, your rights under Australian Consumer Law will continue to apply.

13.Contact

If you have any questions about shipping, delivery or an order, please contact:

T Kennedy Arts

Email: T.kennedy.arts@gmail.com

We will be happy to assist with any questions regarding your delivery.