last updated: 25 September 2026

Refund & Returns Policy Last updated: 25 September 2026 At T Kennedy Arts, each artwork and custom product is carefully created and prepared for the individual customer. This policy explains when refunds, returns and other remedies may apply. Change of Mind T Kennedy Arts does not offer refunds or exchanges simply because a customer has changed their mind, no longer wants the item, or has decided they do not like the artwork after purchase. Australian Consumer Law does not generally require a business to provide a refund or exchange for change of mind. Original Artwork Original artworks are individually created and, once purchased, are not eligible for return or exchange due to change of mind. Please carefully review the artwork details, dimensions, photographs and description before purchasing. If an original artwork arrives damaged or has a problem covered by Australian Consumer Law, please contact T Kennedy Arts as soon as possible so the issue can be assessed and an appropriate remedy can be arranged. Custom Artwork & Commissions Custom artworks are created specifically for the customer and are therefore not eligible for cancellation or refund due to change of mind once work has commenced. Where a digital mock-up or other design work has been requested, any applicable design or mock-up fee becomes non-refundable once the design work has commenced. This does not affect any rights you may have under the Australian Consumer Law. Custom Shoes & Football Boots Custom footwear is made specifically to order and is not eligible for return or exchange due to change of mind or incorrect sizing selected by the customer. Customers are responsible for confirming their footwear size before the order is finalised. If custom footwear has a fault or does not meet the consumer guarantees that apply under Australian Consumer Law, please contact T Kennedy Arts so the issue can be assessed and an appropriate remedy can be provided. Damaged Items If your order arrives damaged, please contact T Kennedy Arts as soon as possible. Please provide photographs of: - The outer packaging - Any damage to the packaging - The artwork or product - Any other relevant damage Please retain the original packaging until the matter has been resolved, as it may be required for a shipping or damage claim. Faulty or Incorrect Items If an item is faulty, defective, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact T Kennedy Arts. Depending on the circumstances and whether the problem is considered major or minor, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law. T Kennedy Arts will assess the issue and work with you to provide the appropriate remedy. Returns Where a return is required due to a fault or another issue covered by Australian Consumer Law, T Kennedy Arts will provide instructions for returning the item. Customers should not return an item without contacting T Kennedy Arts first. Refunds Where a refund is approved, it will generally be processed using the original payment method. The timeframe for the refund to appear in your account may depend on your bank or payment provider. Australian Consumer Law Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For services, you may have rights to cancel the service and receive a refund for the unused portion in the event of a major failure, as well as other remedies provided by law. Contact For questions regarding refunds, returns or a problem with an order, please contact: T Kennedy Arts Email: t.kennedy.arts@gmail.com Please include your order details and a description of the issue so that we can assist you.